Frequently Asked Questions

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FAQ Categories

General Program Questions

Sanofi Patient Connection® is a comprehensive program designed to assist patients through three main types of patient support:

  • Patient Assistance Connection: provides Sanofi medication at no cost to patients who meet eligibility requirements
  • Reimbursement Connection: supports patients in determining their insurance coverage for Sanofi medications
  • Resource Connection: identifies additional resources and support that patients may find helpful

Patient Assistance Connection provides certain Sanofi medications at no cost to patients who meet program eligibility requirements. This component of the program is made possible through Sanofi Cares North America.

Reimbursement Connection supports patients in determining insurance coverage and options. Services include:

  • Insurance verification
  • Prior authorization assistance
  • Appeals assistance

Resource Connection researches local resources and support available to assist you. Some examples of different types of resources and support that may be available include:

  • Clinical support services
  • Nutritional supplements (groceries, food banks, etc.)
  • Transportation information
  • Health supply
  • Home Care Services Support (shelter, utilities, etc.)
  • Sharps support services

No. Please see the Medications Available page or our application for a full list of medications we currently support. Please contact Sanofi Customer Relations at 1-800-633-1610 for support on products not available through Sanofi Patient Connection®.

The Temporary Access Program could provide you with immediate access to a 30-day supply of your medicine while your application processes. If you meet all eligibility criteria, you will receive a voucher number which you will note and bring with you, along with your valid prescription(s), to your pharmacist for redemption. Learn more

Am I Eligible?

Yes. In order to be eligible, you must be a resident of the U.S. or U.S. Territories.

You may be eligible if you do not qualify for Medicaid, or your medication is not covered by Medicaid. If you appear eligible for Medicaid, we will ask you to provide documentation of a Medicaid denial before we assess you for Patient Assistance Connection.

You may be eligible if your medication is not covered by your insurer. The program was designed for patients with no insurance coverage or those who do not have access to their prescribed product through their insurance.

You may be eligible if your Medicare Part D plan does not cover your medication. In addition, patients who meet the Medicare Part D eligibility criteria may also be eligible.

Maybe. Your eligibility for a second medication will be reviewed once we are notified of your need for another product. You can simply contact the program to begin that process. Your physician's portion of the application will be required in order to ensure we have the correct prescription information for you.

Applying for Assistance

Download and print an application from our website, or begin the application process by calling the program, toll free, at 1-888-847-4877 to have an application mailed to you. Bring the form to your doctor as we need your doctor to complete specific sections, and you both must sign it. Once completed, applications can be sent by fax to 1-888-847-1797 or mailed to PO Box 222138, Charlotte, NC 28222-2138.

No. It is free to apply. Sanofi Patient Connection® does not charge fees to apply for any of its programs.

Patient Assistance Connection supports access to prescription products as prescribed by your healthcare provider. A licensed healthcare provider authorized to prescribe, dispense and administer medicine in the U.S. must fill out the appropriate sections and also sign your application.

You will receive a letter informing you of your eligibility. A copy of that letter is also sent to your healthcare provider.

Call the program, toll free, at 1-888-847-4877 and request an update on the status of your application.

Complete applications are usually processed within five to seven business days. If the application is missing information, it will take longer as we will have to follow up with your healthcare provider to gather what is required.

Soft credit inquiry is a process in which Sanofi Patient Connection® will use your date of birth, street address and/or additional demographic information, including your social security number, to access your credit information to estimate your household income. As a soft credit inquiry, this will not impact your credit score in any way. If for any reason we are unable to make a determination based on the results of the soft credit inquiry, you will be asked to provide additional financial documentation at that time.

If Approved, What Can I Expect?

Medicines are shipped directly to your healthcare provider's office.

If approved, you will be eligible for up to 12 months of assistance. If longer assistance is required, you can reapply on a yearly basis. Medicare Part D patients that are approved will qualify for assistance through the calendar year and will be transitioned back to Medicare Part D at the beginning of each calendar year. Medicare Part D patients can reapply on a yearly basis.

No. If approved for Patient Assistance Connection, your medicine is completely free.


Still have questions? Contact us at 1-888-847-4877 for assistance.